At Infralumin, we strive to provide a transparent and efficient shipping experience for our valued customers. Please take a moment to review our shipping policy to understand how your orders will be handled.
- Shipping Methods: We offer two primary shipping methods based on the order value:
a) EXW (Ex Works):
- For orders totaling less than $10,000 US dollars, we generally default to the EXW shipping term.
- With EXW, the customer is responsible for arranging transportation, customs clearance, and assumes all associated costs.
- Please note that selecting EXW may offer greater control and potential cost savings for customers.
b) FOB (Free On Board):
- For orders totaling more than $10,000 US dollars, we generally default to the FOB shipping term.
- With FOB, we take responsibility for arranging transportation to the specified destination and cover the associated costs until the goods are loaded on board the carrier.
- Choosing FOB provides the convenience of having us handle the logistics while offering peace of mind for our customers.
- Threshold Amount: The threshold amount for defaulting to FOB shipping is $10,000 US dollars. Please note that this amount is subject to change, and we may adjust it as necessary to optimize our shipping processes and provide the best service to our customers.
- Contact Us: If you have any questions, concerns, or require assistance with our shipping policy, please don't hesitate to contact our customer service team. You can reach us via email at sales6@infralumin.com or by phone at +86-13858607316. We are here to assist you.